Return and Exchange
We always want to achieve our customer’s ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.
Following conditions will qualify under Return & Exchange Policy
- If any of our Product failed to meet the quality parameter, such as –
- Physically Damaged Product
- Major Defects
- Size or, fitting issue
- If Sailor delivers the wrong items to the customer
- Product Lost during shipment
- If any technical error occurred – Wrong Order placement, Money Deduction
How to exchange :
- If you face any issue with our Product, immediately call us – (+8801932200175 ) or, you can directly message us on Official Facebook page / Instagram Account (https://www.facebook.com/kilibili.com) once you receive the Product (within 24 hours)
Also please note that,
- Customers need to send us the scan copy or image of the invoice of the courier service that customer used during the return process.
- Footwear/Bag/Jewelry Accessories/Home Décor – can be exchanged only in case of not being satisfied with the Products Quality or if the Products is damaged or defective.
- After receiving the Product, Sailor has full authority to make a decision whether the Product will be applicable for exchange or refund policy.
